Privacy Policy

Who we are

Munra Public Adjusters is a Florida-licensed public adjusting firm based in Miami, Florida, serving policyholders across the state. This policy covers information collected through munrapa.com.

What we collect

When you submit a claim review request, we collect:

• Your name, phone number and, if you provide it, your email address
• Your ZIP code and property type
• Details about your claim — damage type, timing, and current claim status
• Anything you write in the notes field

We also automatically record your IP address, browser user agent, and the page you submitted from, along with advertising identifiers described below.

Cookies and advertising identifiers

The site sets the following:

• _visit_id — a random identifier we generate to recognise your visit (1 year)
• _gclid — a Google click identifier, present only if you arrived from a Google ad (90 days)
• _fbclid / _fbc / _fbp — Meta click and browser identifiers, present only if you arrived from a Meta ad (90 days)
• _ga / _ga_* — Google Analytics identifiers

We use Google reCAPTCHA to protect the form from automated abuse. reCAPTCHA collects hardware and software information and sends it to Google for analysis, subject to Google's privacy policy and terms.

How we share information with advertising platforms

To measure which advertisements produce genuine enquiries, we send a record of your submission to Meta (Facebook) and to Google. Where that record includes personal details — your name, email address, phone number or ZIP code — those values are hashed using SHA-256 before transmission, so the platforms receive an irreversible fingerprint rather than the values themselves. Your IP address and user agent are sent unhashed, as those platforms require.

We do not sell your information, and we do not share it with other public adjusters, contractors, attorneys or lead buyers.

Why we contact you

Submitting the form asks us to contact you about your claim. We may reach you by phone, text message or email for that purpose. Consent to contact is not a condition of any service, and you can ask us to stop at any time by replying STOP to a text, or by emailing us at the address below.

How long we keep it

We retain claim enquiries for as long as needed to serve you and to meet Florida's record-keeping requirements for licensed public adjusters. You may request deletion of an enquiry that did not become a claim.

Your choices

• Ask us for a copy of what we hold about you, or ask us to correct or delete it
• Ask us to stop contacting you
• Block or clear cookies in your browser, and use Google's and Meta's own ad settings to limit advertising measurement
• Send a browser Do Not Track or Global Privacy Control signal — we honour opt-out signals where our advertising partners support them

Contact us

Email office@munrapa.com or call (786) 657-8129.

Munra Public Adjusters · Florida License #P123456 · Public Adjuster: [Name], License #P654321 · FAPIA Member since [YYYY]